Returns Policy

Return/Unwanted Items

When shopping with LimeXB we want to make this the best experience possible. If for any reason you wish to return something though, we are happy to help. If you change your mind about your purchase you have 14 days from the date of receipt to do so and return it to us unopened at your own expense for a full refund after this time we do not accept returns (please note the original shipping costs are non-refundable as these have been passed onto the carrier). Please return items via a signed for or tracked delivery service. If goods are not sent back to us via a signed for or tracked service and/or in case the goods are lost or not received, LimeXB cannot be held responsible for any loss sustained. We kindly ask that you ensure the item is safely packaged to avoid any damage during transit.

To make sure your return can be processed efficiently we will require our returns form to be included with all returned items; this will be provided once we have been contacted regarding your return. 

  • Once received we aim to process a return within 5 working days
  • The item must be returned complete, including all the original contents and manufacturers packaging. 
  • Refunds will be processed via the original payment method 

We will NOT accept returns if; 

  • The item has been opened or seal broken
  • The item has been visibly used or worn.
  • The item is marked or dirty in any way.
  • The packaging has been lost, thrown away or damaged.
  • The item has been damaged in return transit due to insufficient packaging.
  • The item is over the 14 day returns period

Faulty Goods Return

In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. If a manual is present please read these thoroughly to ensure correct operation/set up of the product.

If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If further assistance is required though, we would recommend contacting the manufacture directly as this may be the quickest method. If the problem persists we ask that you open a support ticket and a member of our technical team will be able to assist further and provide all the necessary returns information.

To return faulty products please email us by opening a support ticket before posting the goods. When returning please ensure we have issued a returns form to you and that this is completed fully as indicated prior to returning your item. Please make sure the item is wrapped securely to avoid damage. Please note we can only accept a faulty return if your item is returned complete including all the original manufacturers packaging, so please do not throw this away upon purchase or we will not be able to accept the item back. Please return items via a signed for or tracked delivery service. If goods are not sent back to us via a signed for or tracked service and/or in case the goods are lost or not received, LimeXB cannot be held responsible for any loss sustained.

*IMPORTANT: International Returns. - *Please note for International customers with faulty hardware you will need to contact the manufacturer directly for assistance with replacing the faulty goods, or return the item to us at your own expense for replacing. 

We do test every single return, and if a returned product is found not to be faulty by our Lime test team we will return the product to you with a postage charge not exceeding £2.90 for Software and £8.00 for Hardware. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance.

Return Address

LimeXB

Returns Department

PO Box 838

Rainham

Kent

ME8 1DX 

This returns policy does not affect your legal rights.

Cancellation of Orders 

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Live Interactive Media Events Ltd website, or by opening a support case, or using the contact us page. Please note if the goods have already been shipped the item will need to be returned before a refund can be processed.