FAQ

General Questions

Delivery & Dispatch

When will I receive my order?

How quickly you receive your item(s) will depend on when you placed your order and the delivery option you selected during checkout. All orders placed before 3pm Monday - Friday will leave our warehouse the same day, and if there is a delay in dispatching your order we will let you know as soon as possible.

More information on estimated delivery times can be found on our "Delivery & Dispatch" page.

Payment

Which payment methods do you accept?

We currently accept payment by PayPal and Sage Pay. Please note: you do not need a PayPal or Sage Pay account to complete your order. You can use any supported debit or credit card to make your payment if you wish.

Returns & Cancellations

Can I return my item(s) if I change my mind?

If you change your mind about your purchase, simply return it to us, unopened and in a resalable condition, within 14 days from the date of receipt for a full refund (you will need to cover the cost of sending the item back to us).

More information on returns and cancellations can be found on our "Returns Policy" page.

Pre-Orders

What happens if my pre-order does not come into stock?

Occasionally, manufacturers' scheduling and shipping dates change and some pre-orders can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website. If, for whatever reason, we cannot fulfill a pre-order, we will send you an email to confirm the reason why and will provide you with a full refund or store credit.


Product Questions

Controllers

What is the difference between a SCUF Infinity 4PS and a 4PS Pro?

The SCUF Infinity 4PS Pro improves upon the Infinity 4PS in a number of subtle but important ways. The paddles on the Pro version can be easily removed and replaced, and the improved switch technology and circuit boards in the Infinity 4PS Pro provide better click-through rates on the paddles. The 4PS Pro is even more durable than the 4PS, and everything that was good about the original has be fine tuned to deliver optimum gaming performance.

How do I use the EMR function on my SCUF controller?

Instructions on how to use the EMR feature to remap your paddles can be found here: Full Instructions for SCUF EMR.

Controller Accessories

Can the Titan One Console Tuner be used with any controller?

The Titan One Console Tuner can be used with a wide range of PS4 and Xbox One controllers, such as the SCUF Infinity 4PS Pro, SCUF Impact Adrenaline, Custom Controller Xbox One Elite and any standard PlayStation 4 or Xbox controller. More information on compatible controllers can be found here: Titan One Controller Compatibility List. Please note that this list does not include all compatible controllers.

Which controllers can the Collective Minds Strikepack FPS Dominator be used with?

The Collective Minds Strikepack FPS Dominator can be used with any official DualShock PS4 controller. The Strikepack FPS Dominator has been specially designed to add premium controller features such as paddles, rapid fire, burst fire and quick scoping to standard PlayStation 4 controllers, making it a great choice for gamers on a budget.